Panzo
Aftercare and the client experience

The client portal and share links

Give clients a logged-in portal, plus one-click share links over copy, WhatsApp or preview.

Panzo gives clients two ways to stay in the loop: a logged-in client portal for the customer who wants an ongoing home for everything, and one-click share links for the client who just asks "where are we?" on WhatsApp. Both read the same safe, customer-scoped views, so they never expose your costs or anyone else's project.

The client portal

A client logs in once and sees only their own projects: progress updates, the quotes you sent, the payment schedule and its status, shared documents and their aftercare. They never reach the workspace app, and they never see internal costs, margins, other customers or your staff. It is a persistent home for the account, not a one-off snapshot.

  • My Projects: every project this client has with you, with a switcher to move between them.
  • Progress: the daily progress reporting you already publish, presented for the client.
  • Quotes and approvals: the client sees the exact revision you shared and can approve that revision, with the approval kept on record.
  • Documents and aftercare: the files shared with them, and a way to raise and follow a service request after handover.

You bring a client in from their contact record with Invite to portal, which sends a secure sign-in invite over email or WhatsApp. When they join, their contact is linked to their own login, so from then on the portal knows exactly which customer they are and scopes everything to them.

Note

One data layer, no leaks

The portal does not have its own copy of your data. It reads the same sanitized, customer-scoped views that power the no-login share links, so a client can only ever see what those views are built to show: their own records, with sensitive fields stripped out.

Not every client wants a login. From the header of a record you can create a share linkthat opens a read-only Client Hub for that project, no sign-in required. The header gives you three one-click actions:

ActionWhat it does
CopyCopies the link to your clipboard to paste anywhere you like.
WhatsAppOpens WhatsApp with the link ready to send, the primary channel for most Indian clients.
PreviewOpens the client-facing view yourself first, so you see exactly what they will see before you send it.

A share link is a snapshot of one project or record and is view-only. It runs on an expiring, revocable token, so you stay in control: revoke it at any time and the link stops working. Because it reads the same safe views as the portal, it exposes progress and status without ever showing your costs.

Which one to use

Share linkLogged-in portal
Best forA quick status answer on WhatsAppA client who wants an ongoing home for everything
FrictionNone, no signupOne-time invite and login
ScopeOne project, a snapshotAll their projects, persistent
ActionsView onlyView progress and approve the quote revision shown

Key takeaways

  • The client portal is a logged-in, persistent home where a client sees only their own projects, progress, quotes and payment status.
  • Share links open a no-login, read-only Client Hub for one project, created from the record header with copy, WhatsApp or preview.
  • Both read the same sanitized, customer-scoped views, so neither exposes costs, margins or other customers.
  • Share links run on expiring, revocable tokens you can pull at any time.

Cannot find what you need? Ask the Panzo team.

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