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Aftercare and the client experience

Turn a finished project into repeat business with service, warranty, AMC and a client-facing loop.

In this section

Service tickets and SLAs
Log service tickets after handover, run them through their lifecycle and track service tasks and appointments with required photos.
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Warranty policies and AMC
Set warranty policies, activate installed assets and manage AMC preventive entitlements over time.
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The installed-asset register
Keep a register of installed assets, auto-handed off from the BOQ, as the basis for warranty and service.
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The client portal and share links
Give clients a logged-in portal, plus one-click share links over copy, WhatsApp or preview.
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The client request link
Let clients raise a service request through an embedded public complaint form, no login needed.
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